(4.3 / 5)1318+ Ratings

Aosom Reviews

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Overall Rating

4.3
8 Reviews
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About Aosom

Aosom is a company that specializes in Outdoor Living, Home Decor, Sporting Goods, Health & Beauty, and more. They offer a wide range of products including outdoor furniture, home goods, office furniture, pet supplies, toys, and hobbies. Some of their top picks include Outsunny 6' x 4' Metal Lean to Garden Shed, HOMCOM Vibrating Massage Recliner Chair for Living Room, and Outsunny 20' x 32' Heavy Duty Party Tent & Carport. They also provide free shipping, a 30-day return policy, and secure checkout. Their customer service is available Monday to Friday, from 6AM to 4PM PST. For products that arrived with minor cosmetic dents or scratches, customers are advised to contact Aosom's customer service. They also sell sports equipment, kids toys, and a lot more. Their products include beds, dressers, sofas, tables, chairs, massage furniture, wheelchairs, outdoor loungers and benches, pet supplies, and sports equipment.

Aosom Pros & Cons

Pros:

  • Price: Aosom.com is known for offering products at good prices.
  • Product Quality: Some customers have reported that the quality of certain products, like the Cactus Climbing Frame, is fine and suitable for their needs.

Cons:

  • Customer Service: Most customers are dissatisfied with the customer service, citing issues such as non-existent support, long wait times, and unhelpful representatives.
  • Product Quality Issues: Many reviewers have complained about poor product quality, including damaged items and structural failures.
  • False Advertising: Some customers have reported false advertising, where products are advertised differently than they are in reality.
  • Delivery Issues: There have been complaints about non-existent delivery and issues with refunds.
  • After-Sales Support: Aosom.com has been criticized for its lack of after-sales support, including no parts available for replacement and no warranty coverage.

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Aosom Customer Reviews (8)

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Troy Andrade
Troy Andrade
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Feb 11, 2023
Françoise Gousse
Françoise Gousse
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Feb 11, 2023
Klaudia Eisenhower
Klaudia Eisenhower
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Feb 11, 2023
Josh Warner
Josh Warner
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Feb 10, 2023
Lara Lyons
Lara Lyons
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Feb 9, 2023
Natasja Jessen
Natasja Jessen
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Feb 9, 2023
Deirdre van Groesen
Deirdre van Groesen
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Feb 7, 2023
Douglas Washington
Douglas Washington
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Feb 7, 2023

Aosom Customer’s Q&A

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Aosom Features and Benefits

Aosom.com offers several key features and benefits:

  • Vast Product Range: The site provides a wide variety of products, including home goods, outdoor products, pet supplies, toys, and more.
  • Competitive Pricing: Aosom.com often offers lower prices compared to other online retailers.
  • Frequent Promotions: The site regularly offers sales and discounts.
  • User-Friendly Website: The website is easy to navigate and user-friendly.
  • Rewards Program: Aosom.com has a rewards program for loyal customers.
  • Worldwide Shipping: The site offers shipping to locations around the world.
  • 30-Day Returns: Customers can return products within 30 days if they are not satisfied.
  • Free Shipping: Aosom.com offers free shipping on certain products and orders.
  • In-App Discounts: The Aosom app offers exclusive discounts and deals.
  • Open Box Deals: The Open Box program allows customers to purchase unused returns, opened box items, and final clearance products at discounted prices.
  • Flash Sale Notifications: The Aosom app provides notifications for flash sales, allowing customers to take advantage of valuable discounts.
  • Special Coupons: App users can apply extra coupons to their orders through the "my coupons" wallet.

These features and benefits make Aosom.com a convenient and cost-effective platform for online shopping. Enjoy shopping at Aosom.com!

Aosom Pricing

Aosom.com offers competitive pricing with various discounts and promotions. For example, the Electric Fireplace Stove is priced at $58.99, which is a discount from its original price of $89.99. Additionally, there are bundle discounts and clearance sales available, which can further reduce prices. Free shipping is also offered on many products across different categories.

About aosom.com Payment Method?

Aosom.com offers a secure payment method for its customers. They also mention a payment method called Afterpay. If you have any questions regarding Afterpay billing, you should contact Afterpay directly. Please note that the customer service hours for Aosom are Monday-Friday, 6am-4pm PST. You can reach them at their customer service phone: +1-877-644-9366 or via email at customerservice@aosom.com. It's important to remember that all transactions should be secure and it's always a good idea to read the terms and conditions before making a purchase.

Aosom FAQs

FAQ

Aosom Alternatives

Here are the top alternatives to aosom.com:

  1. Costway.com - Offers thousands of affordable products & free shipping for home, office furniture, and more.
  2. Alekoproducts.com - Provides top-quality home improvement products, from stylish decors to functional supplies & kits.
  3. Homedepot.com - A one-stop shop for all home improvement needs, including appliances, bathroom decorating ideas, kitchen remodeling, patio furniture, power tools, bbq grills, carpeting, lumber, concrete, lighting, ceiling fans, and more.
  4. Backyarddiscovery.com - Offers swing sets, playhouses, pergolas, gazebos, greenhouses, outdoor kitchens, patio accents, and more.
  5. Potterybarn.com - Known for its upscale home furnishings.
  6. Wayfair.ca - Offers a zillion things home across all styles and budgets, including furniture, lighting, cookware, and more.
  7. Structube.com - Specializes in modern and contemporary home furniture.
  8. Thebrick.com - Offers a wide variety of furniture, mattresses, appliances, and electronics.
  9. Leons.ca - Known for its quality furniture, major appliances, and home electronics.
  10. Jysk.ca - Offers a broad assortment of products for the home, including mattresses, furniture, and interior decor.

These alternatives offer a variety of products similar to aosom.com, catering to different needs and preferences.

FAQ

How To Open A Aosom Account?

To open an account on aosom.com, follow these steps:

  1. Visit the aosom.com website.
  2. Locate and click on the Login or Sign Up option.
  3. Enter the email address in the provided field.
  4. Click on Continue to proceed with the account creation process.

After these steps, further instructions will be provided to complete the account setup, including setting a password and adding personal information. Remember to review and agree to the site's terms and conditions before finalizing the account creation. Enjoy shopping at aosom.com!

FAQ

Where does Aosom deliver to?

They only ship to physical addresses within the 48 contiguous United States. They do not ship to Alaska, Hawaii, APO/FPO addresses, or US Protectorates. They do not ship outside the United States at this time.
FAQ

What is Aosom's return policy?

Aosom offers a 30-day return policy for most products. The item must be in new and unused condition, and the customer is responsible for return shipping costs.
FAQ

What payment methods does Aosom accept?

Aosom accepts various payment methods, including credit cards, PayPal, Amazon Pay, and more. The available payment methods may vary depending on the product and location.
FAQ

How long does it take for Aosom to ship an order?

Aosom typically processes and ships orders within 1-2 business days. However, delivery times may vary depending on the shipping method and destination.
FAQ

How can I contact Aosom customer service?

You can contact Aosom's customer service in the following ways:

  • Phone: You can call them at +1-877-644-9366 during their normal business hours, which are Monday-Friday, 6AM-4PM PST (except all major holidays).
  • Email: You can also reach out to them via email at customerservice@aosom.com.
  • Address: Their physical address is Aosom LLC, 27150 SW Kinsman Rd., Wilsonville, OR, 97070.

Please note that these details are subject to change and it's always a good idea to check the official Aosom website for the most up-to-date information..

FAQ

About aosom.com Prices and Cost?

Aosom.com is an online retailer that specializes in Outdoor Living, Home Decor, Sporting Goods, Health & Beauty, and more. The website offers a variety of products at different price points. For example, the Outsunny 6' x 4' Metal Lean to Garden Shed is priced at $208.99, down from $375.99. The HOMCOM Vibrating Massage Recliner Chair for the living room is available for $215.99, reduced from $288.99. The Outsunny 20' x 32' Heavy Duty Party Tent & Carport with removable sidewalls and double doors is priced at $799.99, down from $899.99. Please note that these prices are subject to change and may vary based on sales and promotions. The website also offers free shipping on their products. They have a 30 Day Return Policy and secure checkout options. They also run sales events where customers can get up to 60% off on select items. They also offer additional discounts such as Extra 12% off on hot picks and Extra $100 off on some of their most popular products during their clearance sale. Please visit the website for the most accurate and up-to-date information.

FAQ

About aosom.com Popular Products and Services?

Aosom.com is an online retailer that specializes in a wide range of products. Some of the popular categories on their website include Outdoor Furniture, Home Decor, Pets, Sporting Goods, and more. They offer a variety of products for the home, garden, and office, as well as pet supplies and toys. Some of the top picks from their website include the Outsunny 6' x 4' Metal Lean to Garden Shed, the HOMCOM Vibrating Massage Recliner Chair, and the Outsunny 20' x 32' Heavy Duty Party Tent & Carport. They also offer a variety of health and beauty products, tools, and seasonal items. Aosom.com is known for its quality products at awesome prices and free shipping. If you're looking for a specific product, it's worth checking out their website to see if they have what you need.

FAQ

What is the return policy of Aosom.com?

Aosom.com has a 30-Day Return Policy. All purchases may be returned for any reason within 30 days of the date of purchase (from the date of receipt). To initiate a return, Aosom customer service must be contacted within the said return period to obtain a Return Merchandise Authorization (RMA) number. There are no additional costs or fees associated with an RMA, such as restocking fees or processing fees. If the product is defective or damaged, returns will incur no fees. Otherwise, customers will bear the return shipping costs. Items returned must be in their original packaging, along with all accessories in the original shipment.

FAQ

How long does it take to receive an order from Aosom.com?

After placing an order on Aosom.com, the average estimated time of arrival (ETA) is 48 hours for warehouse processing time to ship, plus 3-7 business days transit time after being shipped. However, shipping carriers are experiencing capacity issues from extremely high demand, and in some cases, deliveries may be delayed. For Monarch Specialties brand products, the current ETA is 1-2 days warehouse processing time plus 5-10 business days after being shipped. You can check the status of your delivery anytime by entering the tracking number emailed to you after placing your order. Please note that they only ship to physical addresses within the 48 contiguous United States. They do not offer expedited shipping at this time.

FAQ

Can I pay with PayPal on Aosom.com?

Yes, you can pay with PayPal on Aosom.com. They accept PayPal as a payment method, which allows you to shop with confidence without sharing confidential financial information directly with their website. All sensitive information transmitted between the user and the PayPal servers is automatically encrypted.

FAQ

aosom.com Return Policy?

Aosom.com has a 30-Day Return Policy. All purchases may be returned for any reason within 30 days of date of purchase (from date of receipt). Aosom customer service must be contacted within the said return period to obtain a Return Merchandise Authorization (RMA) number. There are no additional cost or fees associated to an RMA, such as restocking fees or processing fees.

In terms of their Shipping Policy, they ship only within the 48 contiguous United States. They do not ship to Alaska, Hawaii, US protectorates (e.g., Puerto Rico), P.O. boxes, or APO/FPO addresses. With warehouses on both coasts, they are able to reach most of their customers within a 3-business day timeframe. Occasionally a warehouse is out of the product and the warehouse further from you will have to fulfill the order which could make the ETA up to 6 days. Some of their larger product (such as outdoor furniture sets) is best shipped via LTL (Less than Truck Load) freight to best ensure safe delivery, and once the shipment arrives, FedEx will require an appointment to deliver the order. Someone must be present to take delivery of LTL shipments and sign for the delivery. They can only ship your order to the address given to them in your order at the time you checkout. If you contact them with a change of address and they haven’t processed the order yet, they can make the change. If the order has already been processed and is on the FedEx truck, you only need to create an account on fedex.com/us/delivery, and you will be able to redirect your package(s).

FAQ

How do I contact Aosom customer service?

You can contact Aosom's customer service by phone or email. The phone number is +1-877-644-9366. If you prefer to send an email, you can reach them at customerservice@aosom.com. Their customer service hours are Monday-Friday, 6am-4pm PST. Please note that these hours exclude all major holidays. The address for Aosom LLC is 27150 SW Kinsman Rd., Wilsonville, OR, 97070.

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